![]() ![]() It is also a delight to see Ms Triccia, Chef Anthony, and Khaila in their stations serving us delicious food but also with their warm smiles. I would like to commend Farold for always anticipating my needs. Lotis was able to recommend a medicine that helped him get well. With her leadership, I can observe that all the staff who are working there are in harmony in delivering an exceptional service. I am pregnant and was having food aversions and I will not forget her kindness for catering to some of my requests. Almost all of them that we have encountered in our stay has left a mark in us- starting with ms Angel, the manager of Heat restaurant,who was always attending and asking us how we are. This hotel is definitely not just a place to sleep, but we were attended by great, compassionate service. The drivers of the hotel cars were great as was the service from Angela at the front desk when we checked out. The lunch buffet in Heat was also fantastic. For some reason my 2 colleagues (on the same floor) got daily banana bread, fresh fruit, towel art whereas we didn’t even get a fruit bowl (we did get a lovely towel dog on our last day) but unsure why we never had any snacks in our room (especially when there’s no minibar!). Whether ordering in Tagalog or English, the staff struggled to understand and get things right. We did have 2 excellent experiences in the Lobby from Charles and Ford who were absolutely fantastic, but otherwise it was difficult, slow and felt unfriendly. Simple things like cold beer, a pen to sign the bill, providing more than one (iPad) menu to our group of 4 would have helped even. The staff there just do not understand simple requests and ordering anything in the lobby is a frustrating experience full of confusion, misunderstanding and apathy. The service in the lobby lounge is the poorest. The (tiny) ice bucket came an hour later. The beers were delivered in a brown paper bag 45 mins after requested with no ice. The mini bar is never stocked as they “don’t stock it anymore” and a call to room service involves scanning a QR code for a menu that never loads and then a very long wait. Sanctuary at Grand Memories Santa Maria.Barcelo Bavaro Palace All Inclusive Resort.Hotels near University of the Philippines Diliman.Hotels near University of Asia and the Pacific.Hotels near College of the Holy Spirit Manila.Hotels near Asian Institute of Management.Hotels near Ateneo de Manila University. ![]() Hotels near Philippine Christian University.Hotels near Trampoline Park - Zero Gravity Zone.Hotels near Acintya Indonesian Herbal Spa.Hotels near PakBet TV Feng Shui Consultancy Inc.Hotels near Chi, The Spa at Edsa Shangri-La, Manila.
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