Once you have chosen your option (for eg Make up) you will see all products available. Once you have clicked on a category or bran, a choice of items will come up. To find the product you can also enter the keyword or the name of the product in the search box. To start shopping for amazing duty free products simply click on the Category or Brand drop down menu and off you go. Read through the step-by-step instructions below to understand how to pre-order duty free products online with Retail Therapy: In this event, we would encourage our customers who have purchased any alcohol, tobacco or fragrances to purchase inflight as these items cannot be home delivered due to HMRC restrictions and to contact the customer service team on, +44 (0) 3 who will be able to process a refund of the original order. For Edinburgh, Glasgow and Belfast please contact the Call Centre on +44 (0) 3 at least one month prior to departure. From time to time, we may experience unforeseen operational disruption or aircraft swaps that may result in the non-delivery of any pre-orders. Please note orders to / from Heathrow require 3 working days' notice and flights to / from Manchester, require 10 working days notice. It also means once you're onboard you can relax and enjoy the inflight entertainment, safe in the knowledge that your purchases will be delivered to your seat. When you pre-order from Retail Therapy you have more time to decide what to buy, and you can also take advantage of our extensive range of over 1000 products and further savings.
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